All information is stored securely using data encryption standards and is used for future orders or to contact you should any problems arise. If we need to contact you, we will email first. If unsuccessful, we will try to contact you by phone and then by post if necessary.

Please also note that information provided by you will be used for Chiltern IT Ltd purposes only. However, CHIP may need to provide your name and delivery address to third parties involved in the processing of your order, such as courier companies delivering your order or banks involved in the processing of your payment. Details will not be shared with individuals or other companies (such as direct mail organisations or other third parties) unless required by law.

Cookies

HTTP Cookies are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences and the contents of their electronic shopping carts. The web server that originally issued the Cookie is the only entity that can read it, so your cookie for CHIP can only be used by us.

CHIP uses Cookies to let us know you are an active customer thus reducing your need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information about you or your device.
 

First Time Visitors

To process an order, we require the following:

• Your Full Name
• UK Billing Address (See Below)
• Phone Number
• E-mail Address (Used as your login Username and the address will all confirmations will be sent to)
• Delivery Address (Not restricted to the UK)
• Credit/Debit Card Details (All major cards accepted)

The billing address entered on the site must be the registered address of the credit/debit card being used for the transaction, and is the address that all correspondence will be sent to. Please also note that your first order must be shipped to this billing address to confirm your identity. Any subsequent orders can be shipped to a delivery address of your choosing.
A Password of your choosing is also required to make a transaction on our site. Although there are no specific requirements for the password we recommend the following guidelines for your protection:

1. Use at least six characters that consists of letters and numbers and/or special characters. Case sensitising is also advised.
2. Try not to use dictionary words, common names/locations or any obvious representation to yourself or family.
3. Do not communicate or record your password in insecure areas. Change your password as often as possible

Our site utilises a shopping basket mechanism which you simply add items to either by browsing our product catalogue or by directly searching for them. Details of the item, including a picture and stock and pricing information can be seen on the item summary page. On this page you can add items to your virtual basket and then choose to Continue Shopping or Checkout. The Continue Shopping option allows you to add further items where as Checkout allows you to finalise your order by confirming your billing address, delivery address and payment method. These details can be stored so that you do not have to enter them again for future orders. Once your order has been placed successfully you will receive a confirmation email. Another email is sent to you once your order has been despatched from our warehouse.

Returns Policy

If for any reason you are unhappy with your purchase from CHIP you can return it to us within 7 days of receipt. The item(s) should be in original condition and suitably packaged (original packaging if possible) to receive a full refund. If after inspection an item is deemed as not being in its original condition CHIP may charge a 20% restocking fee.

Faulty items can always be returned within their warranty period for an equivalent replacement. The standard periods are 30 days for used items and 90 days for new items, however there may be some exceptions to this. Items need to be returned to us suitably packaged (original packaging if possible). If items returned as faulty are found to be fully functional a restocking fee may apply. Please also note that your warranty does become void if the item(s) has been damaged due to improper use, packaging or transport.

All returns requests need to be submitted to CHIP via our website or by email so that we can issue you RAN (Returns Authorisation Number) before returning the item(s) to us.

These guidelines do vary when a business-to-business transaction is being made.



Delivery

Due to the nature of the parts we sell CHIP only uses couriers to deliver its goods. This also ensures goods are insured while in transit and handled with care when necessary. When the goods reach your own premises or of those you have specified a signature will be required to confirm receipt. If the delivery is unsuccessful on the first instance, a card will be left by the driver. With this card, you have the option to request delivery again or collect from the appropriate depot. If on the second attempted delivery the item is not accepted, it will be returned back to CHIP. A third delivery attempt will be chargeable.

Are my details secure?

Yes absolutely. Chiltern IT utilises a U.S Government data encryption standard to store your credit card details securely on their own servers located at a restricted site. These servers are not directly connected to the Internet and are protected by extensive hardware and software.
For your added security, you are also protected by Section 75 of the Consumer Credit Card act. This stipulates that as long as your transaction is above £100 and less than £30,000 you have the right to make a claim if breach of contract or misrepresentation occurs. Please note some payment cards are exempt from this act, contact your card issuer for more details.
When processing your payments details we communicate with the world’s largest credit/debit card authorisation provider using 128 bit SSL (Secure Socket Layer) technology. This is signified by the padlock displayed in your browser window. The session created is secure and ensures that no other person or machine on the Internet can interpret the transaction details.

Full Terms and Conditions
1. Interpretation
1.1 In these Conditions unless the context otherwise permits:-

"Authorised Representative" means a person whose job title is that of Director or Managing Director or a person who holds the office of director.

"Consumer" shall mean any natural person who in the contract with the Customer is acting for purposes that are not related to his trade, business or profession.

"Customer" means the person, firm, company, entity or organisation with whom Chiltern IT contracts for the sale of Products and/or supply of Services.

"the Conditions/ these Conditions" means the standard terms and conditions of sale set out in this document or such replacement standard terms and conditions notified to Customer as are in force at the date of the Contract and which at that date appear on Chiltern IT' web site at www.ChilternIT.com  and/or which are available on request at Chiltern IT' principal trading address at Anamax Group, Oxford Road, Gerrards Cross, Buckinghamshire, SL9 7BB, England.

"the Contract" means any contract for the purchase and sale or other supply of Products and/or the supply of Services by Chiltern IT to a Customer.

"Electronic Means" means any electronic means including without limit on the Web, by EDI or XML, or Inside Line®.

"Chiltern IT" means Chiltern IT Ltd (registered in England number 1217170) with its registered office at Anamax Group, Oxford Road, Gerrards Cross, Buckinghamshire, SL9 7BB, England.

"Products" means any Products (including, for the avoidance of doubt software and instalments of the Products or any parts of or for them) sold by Chiltern IT to a Customer

"Services" means any services supplied by Chiltern IT to the Customer.

"Special Order Products" shall mean Products that are classified in Chiltern IT current comprehensive product listing as special order products or have been ordered specifically by Customer or configured to Customer's specifications.
1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.
1.3 The Conditions shall apply to sales of all Products including Special Order Products ordered for shipment to or within the UK mainland. Chiltern IT reserves the right to apply supplemental or other terms for Products to be shipped by Chiltern IT outside the UK mainland.
1.4. Without prejudice to the application of these Conditions additional and more detailed terms may apply for certain Products and suppliers including specific terms applicable to special prices offered by suppliers through Chiltern IT ("Special Terms") and additional terms may apply with respect to Chiltern IT delivery and other aspects of its business. Any additional terms and the updated Special Terms will be made available on Chiltern IT' web site www.ChilternIT.com. It is the Customer's responsibility to be aware of and adhere to the additional and Special Terms as current from time to time, and by ordering Products from Chiltern IT the Customer agrees to be bound by additional and Special Terms.

2. Basis of The Sale

2.1 All Contracts between Chiltern IT and a Customer shall be governed by these Conditions (and, where applicable, any other terms and conditions pursuant to Clause 1.3 and/or Clause 1.4) to the exclusion of any other terms and conditions not accepted in writing by an Authorised Representative of Chiltern IT, including without limit any terms on or referred to in any Customer purchase order. In the case of orders placed by Electronic Means which refer to any terms and conditions of the Customer Chiltern IT automatic taking on to its system of such order shall amount to a rejection of the Customer's terms and conditions and an offer to supply the Products ordered on the basis of these Conditions. No variation to these Conditions shall be binding unless agreed by letter signed by an Authorised Representative of Chiltern IT. It is the Customer's responsibility to be aware of the Conditions as current from time to time but Chiltern IT will use best efforts to notify Customer of any material changes to the Conditions before they become applicable. In addition to any acceptance of these Conditions by signing Chiltern IT account application form, the Customer's acceptance of these Conditions shall also be made (in respect of the first Contract and all subsequent Contracts) either by (1) Customer providing a purchase order to Chiltern IT or (2) Customer accepting Products or Services from Chiltern IT, whichever occurs first.

2.2 No employee or agent of Chiltern IT other than an Authorised Representative has any authority to make any representation at all concerning Products or Services and an Authorised Representative has no authority to make such representation other than by letter (an "authorised representation") and accordingly Customer agrees that in entering into any Contract it does not rely on any unauthorised representation and Customer agrees it shall have no remedy in respect of any unauthorised representation (unless made fraudulently).


3. Customer Identification

3.1 In placing an order including by Electronic Means Customer may utilise one or a combination of account name, account number and other forms of identification including password or other code issued to Customer (together and individually "Customer's Identification" or "Customer Identification").

3.2 It is the Customer's responsibility to keep the Customer's Identification confidential. Customer has the sole responsibility for its Customer Identification. Customer shall immediately inform Chiltern IT in case of loss of password or in case of any abuse or attempted abuse of Customer password or other Customer Identification. Customer agrees that Customer is entirely responsible for use of Customer's Identification and that it is Customer's responsibility to have in place security measures and procedures to ensure use of its Customer Identification only by authorised personnel for authorised purposes.

3.3 Customer agrees that Chiltern IT is entitled to rely absolutely on any orders placed on Chiltern IT which have utilised Customer's Identification and to deliver as directed by such orders and to invoice and be paid in respect of such orders.

3.4 Customer agrees that any order placed on Chiltern IT including by Electronic Means mentioning or utilising Customer's Identification is a valid and binding purchase order.

3.5 Customer acknowledges that Chiltern IT cannot guarantee the security of the Internet and the possibility of interception or corruption of data transmitted from Customer to Chiltern IT using correct Customer Identification, and that Chiltern IT is nonetheless entitled to rely on data transmitted in the form it is received at Chiltern IT.

4. Chiltern IT Information
4.1 All Product pricing, description, availability and related information ("Information") provided by Chiltern IT, in any form, is the property of Chiltern IT or its suppliers. Chiltern IT hereby grants Customer a limited, non-exclusive, non-transferable license to use the Information for its internal use only for the purpose of Customer's purchases and sales of Products sold by Chiltern IT to it. Chiltern IT shall be entitled to stop the provision of Information at any time without notice. Customer agrees to hold in confidence and not to directly or indirectly use, reveal, report, publish, disclose or transfer to any other person or entity any of the Information or utilise the Information for any purpose except as permitted herein. Chiltern IT makes no warranty, either express or implied on the Information or its accuracy. All Information is provided to Customer "as is." If Chiltern IT provides Information to Customer by Electronic Means, Customer agrees to update such Information regularly to ensure its accuracy. Specifically but without limitation Customer is not entitled to utilise Information for any purpose other than in the normal course of business of a reseller and is not entitled to use, reproduce or display the Information in any way, which in Chiltern IT opinion; (1) would enable it to be identified as information obtained from Chiltern IT (2) would enable comparison of the Information with other suppliers' information relating to Products or (3) could be damaging to Chiltern IT' business interests.

4.2 Chiltern IT agrees to hold in confidence and not to directly or indirectly use, reveal, report, publish, disclose or transfer to any other person or entity any Customer sensitive information or utilise such information for any purpose if Customer has notified Chiltern IT in writing that such information is confidential. Customer agrees that Chiltern IT may disclose to its suppliers certain details (including personal data) about the Customer and Chiltern IT 'sales of the respective suppliers’ Products to the Customer.

5. Orders and Specifications

5.1 The Customer shall be responsible to Chiltern IT for ensuring the accuracy of the terms of any purchase order, and shall be sole responsible for its selection of Products on any purchase order and the fitness of the Products for any particular purpose. Chiltern IT disclaims any liability for any errors in the Customer’s purchase order.

5.2 Chiltern IT reserves the right to make any changes to the Contract due to changes in the specification of the Products made by its suppliers or changes that are required to conform with any applicable safety or other statutory requirements. These changes will be duly notified to the Customer. The Customer cannot cancel or reschedule the Contract provided the changes do not alter the material terms of the Contract. For other types of changes, the possibility of cancellation will be subject to Chiltern IT discretion and conditions.

5.3 Chiltern IT is under no obligation to accept the withdrawal of an order or the cancellation of a Contract which has been accepted by Chiltern IT. If Chiltern IT agrees to accept the Customer's withdrawal of any order or the cancellation of a Contract such agreement will only be effected by means of letter, fax or email signed or sent by an Authorised Representative of Chiltern IT.

5.4 Notwithstanding any other terms of these Conditions it is agreed that the provision or display of Product pricing and other Information (as defined in Clause 4.1) by Chiltern IT to Customer does not amount to an offer by Chiltern IT to sell such Product at that price or on any other terms. Supply of such Information is only an invitation to treat. An order by the Customer for Product or Services shall be the offer.

5.5 Notwithstanding any acceptance by Chiltern IT of any offer to purchase Products, if there has been a material or obvious pricing error by Chiltern IT, Chiltern IT shall be entitled within 30 days of its acceptance of such offer to either invoice the Customer for the Customer's true list price (not exceeding the prevailing market price at wholesale level) of the Product at the date of order or, if the Customer shall prefer, collect the Product at Chiltern IT expense and credit the Customer for any charges (e.g. price and freight) invoiced by Chiltern IT.

5.6 Orders for direct shipment to Customer's customers or Special Order Products may require the Customer’s acceptance of additional terms including prepayment of the order and will be subject to additional fees.

5.7 Chiltern IT will set minimum order levels and charge additional fees for any order below such levels.

6. Price Of The Products
6.1 Subject to the provisions of Clause 5.5 and Clause 6.2:-
6.1.1 Prices for Products in Chiltern IT stock ready to be shipped will be established at the time the order is accepted by Chiltern IT;
6.1.2 If the Customer places an order for Products not in stock at the time of order (a "Backorder") or the Customer places an order for scheduled delivery, such orders shall be irrevocable and the price for such Products shall be the price established at the time the Backorder or scheduled delivery is accepted by Chiltern IT.

6.2 Notwithstanding any of the foregoing Chiltern IT reserves the right to increase its prices after acceptance of a Backorder or scheduled delivery due to an increase in its supplier's price to Chiltern IT or an increase in direct costs to which Chiltern IT becomes subject (including without limit costs resulting from currency fluctuation) but Chiltern IT shall only increase its price by such level as is necessary to reflect such increases.

6.3 All prices quoted by Chiltern IT exclude the cost of transport from Chiltern IT warehouse to the Customer's receiving point, as well as configuration, fulfilment and other services provided by Chiltern IT.

6.4 All prices and charges are exclusive of any applicable Value Added Tax, which the Customer will be additionally liable to pay to Chiltern IT. Unless otherwise stated prices exclude any copyright levies, waste and environmental fees, and similar charges that Chiltern IT by law or statute may or shall charge or collect upon resale.

6.5 If Customer is offered special pricing for certain orders and such pricing is made available to Chiltern IT from its suppliers ("Special Bids"), the Customer shall adhere to the applicable Special Terms and other terms and conditions of such Special Bids and agrees to indemnify Chiltern IT for any claims made against Chiltern IT by the suppliers for Customer's non-compliance with the supplier's terms and conditions. Customer agrees to pay any service fees charged for Chiltern IT pass-through of Special Bids and other supplier driven benefits the Customer may receive, including any marketing funding, price protection and individual rebates, and agrees that pass-through and payment of such benefits will be subject to Chiltern IT having received the benefits from its supplier. The Special Terms may oblige the Customer to comply with certain requirements including but not limited to (i) the sale of the Products only to specifically named end-users; (ii) the disclosure of end-user information to Chiltern IT and its suppliers for the purpose of end-user verification; and (iii) the submission of copies of end-user invoices, end-user purchase orders or end-user shipping documents to Chiltern IT and its suppliers. Subject to the Special Terms applicable for the individual suppliers and Products, non-compliance with the Special Terms may entitle Chiltern IT and/or its suppliers to reclaim and invoice the Customer in full for all discounts, rebates and other special price conditions granted to the Customer under the special price.

7. Terms Of Payment

7.1 Unless Chiltern IT shall have previously agreed in writing with the Customer that the Products shall be supplied on credit, payment for the Products shall be made in full by the Customer with the Customer's order or on delivery or collection of the Products as determined by Chiltern IT. If payment is made by credit or debit card the Customer agrees to pay all fees and service charges incurred by Chiltern IT for the handling of such transaction including fees charged by the card company to Chiltern IT.

7.2 Where Chiltern IT has agreed to supply the Products on credit Customer shall pay the price of the Products within 30 days of the date of Chiltern IT invoice notwithstanding that title to the Products has not passed to the Customer. Customer shall not deduct or set off any other amount against the invoice as compensation for any payment made prior to the due date. Invoices will be dated the day of dispatch of the Products. Chiltern IT shall be entitled at its absolute discretion to alter payment terms (other than on concluded Contracts) and withdraw or alter any credit limit granted at any time with notice. If Customer exceeds its credit limit or fails to qualify for continued credit terms, Chiltern IT may, at its sole discretion, delay subsequent shipments or require prepayment until Chiltern IT determines that Customer is once again qualified to receive credit terms. Customer shall not set off or withhold any amount due to Chiltern IT against its receivables without Chiltern IT prior written approval, and shall in the event of a bona fide dispute, pay any undisputed part of the invoice.

7.3 The time of payment shall be of the essence. If the Customer fails to make a payment on the due date then without prejudice to any other right or remedy available to it Chiltern IT shall be entitled to:-
7.3.1 cancel the Contract or suspend any further deliveries or suspend any Services to the Customer; Chiltern IT may at its discretion grant Customer a reasonable cure period before cancelling the Contract due to non-payment;

7.3.2 appropriate any payment made by the Customer to such of the Products as Chiltern IT may think fit (notwithstanding any purported appropriation by the Customer);

7.3.3 charge the Customer interest (both before and after judgement) on the amount unpaid at the rate of 5% per annum above RBS base rate from time to time until payment in full is made such interest being calculated on a daily basis.

7.4 Customer shall provide Chiltern IT' Credit Department with copies of its annual financial statements and its quarterly statements within sixty (60) days of the close of the fiscal period to which they relate. Customer shall inform Chiltern IT promptly if there is a change of ownership or control of Customer or its direct or indirect parent company (excluding changes of ownership of the shares of a publicly quoted company which do not result in a change in control of the company's board of directors or other governing board), a management buy-out, or all or a substantial part of the Customer's assets are sold or otherwise transferred to any non-affiliated company or member of the Customer's group of companies.

7.5 In the event Customer intends to sell, assign, factor or otherwise transfer any book debt owed to Customer or to enter into any form of invoice discounting arrangement Customer agrees to inform Chiltern IT in writing prior to entering into any such arrangements.

7.6 It is Chiltern IT' policy to accept cash as a method of payment only for Products or Services collected from Chiltern IT’ premises.

7.7 If Chiltern IT issues a credit note and the Customer does not utilise the credit note within a period of 12 months from the date of its issue Chiltern IT shall have the right to cancel the credit note and the Customer shall not be entitled to a replacement or any payment in respect of the same.

7.8 Any credit balance shown on a Customer's statement of account issued by Chiltern IT which remains on the statement for a period of 12 months will be forfeited by the Customer who shall no longer have any rights to the same.

7.9 Chiltern IT reserves the right to issue and send all invoices to the Customer in an electronic format, and the Customer accepts to receive all invoices electronically including receipt of invoices by e-mail.

8. Delivery

8.1 Delivery of the Products shall take place Free Carrier Chiltern IT warehouse. Chiltern IT may at its sole discretion deliver Products and Services from multiple warehouses. Absent specific instructions from the Customer Chiltern IT will select the carrier. Unless the Customer shall have notified Chiltern IT in writing within 2 working days of the date of Chiltern IT delivery that the Products have not been received or that the Products were damaged then delivery shall be deemed to have taken place in accordance with the Contract and the Customer shall not be entitled to raise any claim of short or mis-shipment or damage to the Products.

8.2 The Customer shall upon receipt of the Products sign the delivery note (proof of delivery) and be responsible for complying with the applicable shipping requirements of Chiltern IT and its carriers details of which are made available at Chiltern IT’ web-site (www.ChilternIT.com). The Customer’s sign-off on Chiltern IT’ delivery shall be at carton level. Chiltern IT shall be entitled to assume that any person who both reasonably appears and claims to have authority to accept delivery who signs a note in respect of the Products on behalf of the Customer or the Customer's customer (if Chiltern IT has agreed to deliver direct) does in fact have the authority.

8.3 Any dates quoted or scheduled for the delivery of Products are approximate only and Chiltern IT shall not be liable for any delay in delivery of the Products howsoever caused.

8.4 Partial delivery is allowed unless otherwise mutually agreed by both parties. Failure by Chiltern IT to deliver the rest of the Products shall not entitle the Customer to treat the order as a whole as repudiated.

8.5 For the purpose of these Conditions where Chiltern IT has agreed to ship Products direct to the Customer's customer any such shipment shall be deemed to be delivery to the Customer and any refusal by the Customer's customer to accept delivery shall be deemed to be a refusal by the Customer.

8.6 The Customer shall bear all costs associated with the unjustified refusal of Products. If the refusal is made on the grounds that the order was wrongly placed (i.e. wrong product, wrong pricing, etc.) and the refusal is accepted by Chiltern IT, Chiltern IT reserves its right to charge accordingly additional fees for return transportation and administrative expenses related thereto, and original carriage costs will not be reimbursed.

9. Risk and Title

9.1 Risk of damage to or loss of Products shall pass to the Customer at the time of delivery or if the Customer unjustifiably fails to take delivery of Products the time when Chiltern IT has tendered delivery of the Products.

9.2 Notwithstanding delivery and the passing of risk of the Products or any other provisions of these Conditions, title to the Products shall not pass to the Customer until Chiltern IT has received in cleared funds payment in full of:-
9.2.1 the Products; and

9.2.2 all other sums which are or which become due to Chiltern IT from the Customer on any account.

9.3 Until such time as title to the Products passes to the Customer the Customer shall:-
9.3.1 hold the Products as Chiltern IT' fiduciary agent and bailee; and

9.3.2 keep the Products separate to those of the Customer and third parties; and

9.3.3 keep the Products properly stored protected and insured, and identified as Chiltern IT' property; and
9.3.4 accept that Products may be labelled as being Chiltern IT' property until Chiltern IT is paid.

9.4 Until such time as the title in the Products passes to the Customer (and provided the Products are still in existence and have not been resold) Chiltern IT shall be entitled at any time to require the Customer to deliver up the Products to Chiltern IT and if the Customer fails to do so forthwith to enter upon any premises of the Customer or any third party where the Products are stored and repossess the Products.
9.5 The Customer's right to possession of the Products shall terminate immediately if:-
9.5.1 the Customer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any Act for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for the winding up of the Customer or for the granting of an administration order in respect of the Customer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Customer; or

9.5.2 the Customer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe/perform any of his/its obligations under the Contract or any other contract between Chiltern IT and the Customer or is unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986 or the Customer ceases to trade; or
9.5.3 the Customer encumbers or in any way charges any of the Products.
9.6 Customer is entitled to resell the Products in the ordinary course of business. Customer is not able or entitled to offer the Products as collateral or otherwise grant a charge in respect of the Products until title has passed to the Customer in accordance with these Conditions. Customer shall inform its customers that title to the Products is retained by Chiltern IT until Customer has paid Chiltern IT, and shall ensure that its customer has agreed with the Customer that any unpaid Products shall be returned to Chiltern IT in the event of Customer's failure to pay Chiltern IT' invoices when they fall due. The Customer shall upon Chiltern IT' request provide Chiltern IT with all details and information necessary for Chiltern IT to collect the Products.

10. Warranties and Liability
10.1 Chiltern IT does not manufacture the Products (or where the Products comprise computer software does not publish or license the software) and subject to the conditions set out below in this Clause 10 Chiltern IT only sells the Products with the benefit of the manufacturer's or publisher's or licensor's (“publisher's”) warranty (as the case may be).
10.2
10.2.1 Chiltern IT will accept liability for defective Products only to the extent that Chiltern IT is entitled to make a claim under the manufacturer's or publisher's, Dead on Arrival, warranty or other defective goods terms and actually obtains from the manufacturer or publisher a refund credit repair or replacement in respect of the defective Products. Processing of these defective Products shall be made according to the manufacturer's procedure and the instructions set out in Clause 10.4 below. Chiltern IT cannot and shall have no obligation to accept a return of and/or grant a credit for Product not compliant with the manufacturer's procedures.

10.2.2 Chiltern IT shall be under no liability in respect of any defect arising from fair wear and tear wilful damage negligence abnormal working conditions failure to follow Chiltern IT' or the manufacturer's or publisher's instructions (whether oral or in writing) misuse or alteration or repair of the Products without Chiltern IT' approval.

10.2.3 Chiltern IT shall be under no liability under the above warranty if the total price of the Products has not been paid.
10.3 All warranties, conditions or other terms implied by common law or statute, or otherwise in connection with the sale or supply of goods or goods or services (save, in the case of goods, as to title) are excluded to the fullest extent permitted by law.
10.4 Any claim by the Customer which is based on a defect in the quality or condition of the Products shall be notified to Chiltern IT' Customer Services Department. Upon notification of any such claim by the Customer Chiltern IT shall either notify the Customer whether the policy of the manufacturer of the Products is to deal with the Customer direct (in which case the Customer shall deal with the manufacturer direct provided Chiltern IT gives sufficient details to enable the Customer so to do) or shall provide the Customer with an RMA number (in which case the Customer shall return the Products to Chiltern IT in their original Unmarked packaging together with details of the RMA number and the Customer's name and address). If Chiltern IT issues an RMA number to the Customer Chiltern IT shall not send any replacement Products to the Customer until after the original Product has been returned to Chiltern IT. This Clause 10.4 shall only apply to Products the Customer is entitled to return to Chiltern IT as provided in these Conditions.
10.5 Chiltern IT shall not be liable to the Customer for any economic or financial loss or damage (including without limit any loss of profits, loss of revenue, liabilities incurred by the Customer to third parties relating to Products delivered or Services rendered by Chiltern IT, or additional expenses incurred or the cost of time spent) or any consequential, indirect, or special loss or damage costs expenses or other claims for consequential compensation whatsoever (including without limit loss of or damage to data or loss of goodwill) incurred or suffered by the Customer and in every case howsoever caused or arising (and whether caused by the negligence of Chiltern IT its employees or agents or otherwise).
10.6 Chiltern IT liability for direct loss or damage arising from damage to tangible property for which Chiltern IT is liable shall be limited to the VAT exclusive price of the relevant Product or Service. In no event shall Chiltern IT’ liability exceed the maximum amount of Chiltern IT’ insurance cover.
10.7 Nothing in these Conditions shall in any way exclude or limit any liability Chiltern IT may have for death or personal injury caused by its negligence.
10.8 Chiltern IT shall not be liable to the Customer or be deemed to be in breach of any Contract by reason of any delay in performing or any failure to perform any of Chiltern IT' obligation in relation to the Products or Services if the delay or failure was due to any cause beyond Chiltern IT' reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond Chiltern IT' reasonable control:-
10.8.1 Act of God explosion flood tempest fire or accident;
10.8.2 act of terrorism war or threat of war sabotage insurrection civil disturbance or requisition;
10.8.3 acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental or parliamentary or local authority;
10.8.4 import or export regulations or embargoes;
10.8.5 strikes lock outs or other industrial actions or trade disputes (whether involving employees of Chiltern IT or a third party);
10.8.6 difficulties of Chiltern IT' supplier in obtaining raw materials labour fuel parts or machinery.
10.9 If Customer is selling Products or Services purchased from Chiltern IT to a Consumer the Customer shall ensure the Consumer is given sufficient and appropriate information and descriptions as to the Product's or Services' fitness for the purpose for which the Products or Services are normally used and any particular purpose the Consumer has required or agreed with the Customer. Customer shall not remove or replace any labelling, user manuals, components or other material from the Product as supplied by the manufacturer or Chiltern IT, and shall not in its advertising, marketing or labelling provide any public statements on the specific characteristics of the Products or Services on behalf of Chiltern IT, the manufacturer or their representatives.
10.10 Customer accepts liability for the Products' conformity with the Customer's Consumer contract ('conformity' as defined by the EU Directive 1999/44/CE of May 25, 1999 and legislation implementing the Directive), and Customer shall not offer any warranties or representations to the Consumer as to the quality, fitness for purpose of the Products without the manufacturers' express consent. Customer agrees to hold harmless and indemnify Chiltern IT and the manufacturers against any loss, costs, and damages caused by the Customer's acts or omissions, and non-compliance with the obligations set forth in Clause 10.9, Clause 10.10 and Clause 10.11. If Customer is held liable to the Consumer caused by a Product's lack of conformity resulting from an act or omission by the manufacturer or Chiltern IT, or any other intermediary, Customer may by law or statute be entitled to pursue remedies against Chiltern IT, the manufacturer or any other person liable in the contractual chain. Provided Customer is legally entitled to pursue such remedies and Chiltern IT is held liable by a competent court of law, Chiltern IT' liability to Customer shall be limited to an amount corresponding to the Customer's original purchase price of the Product or Service giving rise to the claim by the Consumer.
10.11 Should the Product warranties offered by the manufacturers or Chiltern IT under these Conditions be restricted compared to the guarantees the Consumer is entitled to under law, the Customer agrees to take sole responsibility towards the Consumer for the excess liability and waives any claim it may have against Chiltern IT in respect of such excess.
10.12 The Products are subject to the intellectual property rights of Chiltern IT' suppliers (i.e. the Product manufacturers). Customer is not authorised to alter, cover, or remove any reference to such intellectual property rights on the Products, and shall adhere to any guidelines and restrictions provided by Chiltern IT' suppliers if the Customer is granted a right to use such rights in the marketing and resale of Products. Chiltern IT shall have no duty to defend, indemnify or hold Customer harmless from and against any or all claims brought against Customer or damages and costs incurred by Customer arising from the infringement of a third party's intellectual property rights, except to the extent Chiltern IT’ supplier is offering such defence or indemnification to Chiltern IT on a pass through basis. Upon threat of claim or claim of infringement, Chiltern IT may, at its option (i) procure the right to continue using any part of Product, (ii) replace the infringing Product with a non-infringing Product of similar performance, or (iii) refund to the Customer the purchase price paid by the Customer for the infringing Product. Notwithstanding any other terms or conditions to the contrary Chiltern IT’ liability for infringement of intellectual property rights under these Conditions shall not exceed the Customer's purchase price for the infringing Products.

11. Returns and Repairs
11.1 Except for Special Order Products, which are expressly excluded from the terms of this Clause 11 and cannot be returned under any circumstances, if Chiltern IT agrees to accept the return of any Products (other than for the purpose set out in Clause 10 above) or agrees to carry out repairs to other products which have not been purchased from Chiltern IT or agrees to repair Products which are out of warranty the Customer shall not send the same to Chiltern IT unless they are accompanied by an RMA number previously advised by Chiltern IT’ customer services department and a copy of the relevant sales invoice and are sent in their original packaging.
11.2 The Customer shall notify Chiltern IT within 2 working days of any delivery discrepancies or Product damages, other than for the purposes set out in Clause 10. If  issues a returns number (RMA), Products must be returned to Chiltern IT within 5 working days of the date thereof.
11.3 If Chiltern IT has agreed to carry out repairs or to replace Products (or any parts thereof) other than for the purpose set out in Clause 10 above the Customer irrevocably authorises Chiltern IT to carry out such repairs or provide such replacements as shall place the Products in proper working order.
11.4 Chiltern IT shall accept no liability for any damage to or loss in transit of Products returned to Chiltern IT whether under this Clause or under Clause 10 above unless Chiltern IT collects the Products using its own carrier.
11.5 If Chiltern IT has agreed to accept the return of Products, other than for the purposes set out in Clause 10 above or for the purpose of carrying out any other repair or replacement, the Products must be returned in their original packaging and in a clean resalable condition, and will be subject to a re-stocking fee at Chiltern IT’ discretion, failing which Chiltern IT will refuse to accept the same and the Customer shall remain liable for the price thereof.
11.6 Details of Chiltern IT’ returns process and terms can be found on www.ChilternIT.com and Customer agrees to comply with this process and abide to the terms when returning any Product to Chiltern IT.

12. Insolvency Of Customer
12.1 If:-
12.1.1 the Customer makes any voluntary arrangements with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation otherwise than for the purposes of a solvent amalgamation or solvent reconstruction;

12.1.2 an encumbrancer takes possession or a receiver is appointed of any of the property or assets of the Customer; or
12.1.3 the Customer ceases or threatens to cease carrying on business; or
12.1.4 Chiltern IT reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly;

then upon the happening of any of the above, without prejudice to any other right or remedy available to Chiltern IT, Chiltern IT shall be entitled to cancel the Contract and/or suspend any further deliveries or services under the Contract without any liability to the Customer and if the Products have been delivered and not paid for then the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

13. Export Restrictions
13.1 If Customer delivers the Products to its customer who may use the Products outside the European Union or EFTA countries, Customer acknowledges and shall advise its customer that some Products are controlled for export by EU/EFTA member state bodies and such Products may require authorization prior to export. Customer agrees that it will not export, re-export, or otherwise distribute Products, or direct products thereof, in violation of any export control laws or regulations of any EU/EFTA member state. Customer warrants that it will not export or re-export any Products with knowledge that they will be used in the design, development, production, or use of chemical, biological, nuclear, or ballistic weapons, or in a facility engaged in such activities, unless Customer has obtained prior approval from any competent government agency. Customer further warrants that it will not export or re-export, directly or indirectly, any Products to embargoed countries or sell Products to companies or individuals.
13.2 These restrictions change from time to time. If the Customer has any questions regarding its obligations should contact the relevant government agency.

14. Configuration and Other Services
14.1 If agreed in any particular case Chiltern IT will provide configuration Services to Customer. Configuration Services will be at the price agreed at the time the order is accepted. The Customer shall be solely responsible for the accuracy of its order, the specification of the components and their configuration and for ensuring that the configured product specified is satisfactory for the purposes for which it is required including without limit that it has sufficient overall functionality, and will support, be compatible and inter-operable with any hardware, software or middleware with which it is intended to operate.
14.2 Configuration Services will have a warranty of 7 days from the date of shipment to the Customer. Chiltern IT’ sole liability (and the Customer's sole remedy against Chiltern IT) in respect of any defective Services for which Chiltern IT is responsible shall be the repair by Chiltern IT or at Chiltern IT’ option replacement of the Product on which the Services have been performed. (If any alleged defect shall be attributable to defect in Product the provisions of Clause 10 shall apply). Claims in respect of defective Services must be made within 14 days of the date of delivery of the configured Product.
14.3 Chiltern IT may offer other Services to Customer including direct fulfilment and billing, installation and support services, storage and consolidation, and other logistics services. Such Services will be provided under these Conditions in addition to specific terms agreed upon in writing with Customer.

15. Miscellaneous
15.1 Customer is not allowed for any purpose whatsoever to use Chiltern IT’ logos and trade marks without Chiltern IT’ prior written approval from an Authorised Representative.
15.2 Customer agrees that Chiltern IT may use Customer data, including any personal data, for the purpose of marketing and sales of Products, and Customer agrees to Chiltern IT’ collection, storage and use of such data for this purpose. Personal data will not be shared with third parties without the Customer's consent. Customer agrees to receive Product information and promotions and other communications from Chiltern IT by e-mail and other communication tools.
15.3 Customer agrees to comply with its obligations under the WEEE directive (EC Directive 2002/96/EC of the European Parliament and of the Council of 27 January 2003) as implemented in the UK.

16. Customer Identification
16.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving notice.
16.2 No waiver by Chiltern IT of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.
16.3 If any provision of these Conditions is held by any authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected thereby.
16.4 These Conditions and any Contract shall be governed by the laws of England and the Customer submits to the exclusive jurisdiction of the English Courts.
REF 2006I -- Chiltern IT Ltd Terms and Conditions Of Sale


 

Ecommerce Terms and Conditions

1. By placing purchase orders using this web site and Chiltern IT’ electronic commerce offerings (the "Website") you, the Customer, accept to be bound by these terms and conditions ("Terms"). Upon acceptance of the Terms, Chiltern IT will entitle the Customer to submit electronic orders. The Website allows the Customer and its authorized users ("Authorized Users") to see Chiltern IT’ prices, product inventories, and submit purchase orders electronically.

2. Customer agrees that the person using the Website address/password is an Authorized User and has the capacity and authority to place orders for Chiltern IT products and services on behalf of Customer. Website password security is the responsibility of Customer who is to ensure that each Authorized User utilizes his/her own password, which will be issued by Chiltern IT following request from the Customer's contact person.

3. In placing an order Customer may utilize one or a combination of account name, account number and other forms of identification including password or other code issued to Customer (together and individually "Customer’s Identification" or "Customer Identification").

4. It is the Customer’s responsibility to keep the Customer’s Identification confidential. Customer has the sole responsibility for its Customer Identification. Customer shall immediately inform Chiltern IT in case of loss of password or in case of any abuse or attempted abuse of Customer password or other Customer Identification.

5. Customer agrees that it is entirely responsible for use of Customer’s Identification and that it is the Customer’s responsibility to have in place security measures and procedures to ensure use of its Customer Identification only by authorized personnel for authorized purposes. The Customer will be fully liable for any use of the Customer Identification by any former, present or future agent, representative, employee or any other person who has been given a Customer Identification. The Customer will be liable for any changes regarding the Authorized Users representing the Customer.

6. Accordingly Customer agrees that Chiltern IT is entitled to rely absolutely on any orders placed on it which have utilized Customer’s Identification and to deliver as directed by such orders and invoice and be paid in respect of such orders.

7. Customer agrees that any purchase order placed via the Website or other electronic means mentioning or utilizing Customer’s Identification is a valid and binding purchase order and, for the avoidance of doubt, the equivalent of a signed purchase order.

8. Customer acknowledges that Chiltern IT cannot guarantee the security of the Internet and the possibility of interception or corruption of data transmitted from Customer to Chiltern IT using correct Customer Identification exists and that Chiltern IT is nonetheless entitled to rely on data transmitted in the form it is received at Chiltern IT.

9. Customer shall have the right to change, add or delete Authorized Users upon written notification, with verification of receipt, to Chiltern IT. Chiltern IT agrees to implement such changes, additions or deletions within twenty-four (24) hours of receipt of such written notification.

10. Chiltern IT may at any time modify the present Terms. Upon notification of such modifications the Customer may terminate its access to the Website by giving two (2) weeks notice. If no such notice is received by Chiltern IT the Customer is considered to have accepted the modifications.

11. Chiltern IT and the Customer may terminate the agreement at any time and for any reason whatsoever upon 15 days written notice. Chiltern IT shall have the right to terminate the agreement and deny access with immediate effect should the Customer fail to comply with the provisions of these Terms. Chiltern IT may also terminate the Customer's access to the Website and disable the Customer Identification if the Customer has not placed an order using its Customer Identification during a period of 30 days.

12. Chiltern IT reserves the right to accept or decline any purchase order submitted via the Website.

13. In case the Customer wants to keep a record of any purchase order placed via the Website, the order confirmation screen must be printed by the Customer as otherwise an Chiltern IT invoice may be the only documentation provided by Chiltern IT for purchase and payment of Chiltern IT’ products and services ordered via the Website.

14. Chiltern IT’ Terms and Conditions of Sale set forth shall apply to all orders placed via the Website, unless Chiltern IT and Customer have entered into any other agreement regarding the purchase or license of the Chiltern IT products being purchased ("Purchase Agreement"), in which case the terms and conditions of such Purchase Agreement shall govern the purchase and license of Chiltern IT products ordered via the Website.

15. The parties agree that Chiltern IT shall not be liable for any incidental, consequential or special damages arising from, or as a result of, the electronic transmission of orders or other information even if Chiltern IT has been advised of the possibility of such damages.

16. Customer hereby waives any future challenge to the validity and enforceability of any order submitted via the Website on the grounds that it was electronically transmitted and authorized.

17. Customer is responsible for all costs and charges, including without limitation, phone charges and telecommunications equipment, incurred in order to use the Website.

18. The validity, interpretation, and performance of these Terms shall be controlled by and construed under the laws of the country where Chiltern IT accepts the order, and Customer accept the exclusive jurisdiction of the courts of that country, provided that Chiltern IT shall at all times have the right to commence proceedings against Customer in any other court of appropriate jurisdiction for collection of its outstanding invoices to the Customer.